My focus is always on
what’s going on instore
Ryo Inose
Men’s Manager, Tomorrowland Shibuya Main Store
Sales Professional
Joined in 2000
Text and Edit / Yukiko Shinmura
Photo / Sho Ueda
Customer service is about more than just sales
Our motto at Tomorrowland when helping customers is to create a complete look, not just sell them a necktie or shirt. We're an apparel store, but what we do is more like consulting. We interact with new customers with the goal of also supporting them five or ten years down the line. Which is why selling isn't a one-way action, but an opportunity to communicate on a personal level.
The service industry involves putting on appearances, but it’s also important to not put on the typical facade in some areas. Thankfully I'm able to work in multiple areas at the moment, but my focus is on what's going on instore for this very reason. The subtle notes of people's hearts are something that can only be captured if you're actually at the store.
Being the first to try something new
I often make product-related requests to the main office because I want to help meet customers' needs, so I've been involved in product planning for roughly ten years now. I also help out with the press team, personnel development, and new project proposals and even had the opportunity to help launch stores abroad. These were all new challenge areas for the company. I've been blessed with chances to be the first member to take on certain challenges. Maybe this is a reward for passionately pouring into what was in front of me.
At Tomorrowland, there are people who see all the effort you're putting in and they'll assess you accordingly. I've been given such chances and I want to use them to keep leading new challenges.
Creating a globally recognized brand
We want to create reliable routes to our customers because the items we make are good quality. That includes the look of the store, our word choice, and the aura and smell of the store. It takes time to put everything together nicely, but I like how the work style here takes a handmade approach.
I want to share with my customers, during presentations, and with the world how the TOMORROWLAND brand is built upon the company's earnest sense of creativity. I want to apply my customer service experience in the US and China to go even bigger and eventually pass things on to those under me. I'm one lucky fashionisto, as I can apply my ever-inquisitive nature regarding clothing to my job.
Ryo Inose
Men's Manager, Tomorrowland Shibuya Main Store
Sales Professional
Joined in 2000
A sales specialist who is one of Tomorrowland's few employees to hold the title of sales professional. His base is the Tomorrowland Shibuya Main Store, but he is active in many other areas as well. He helps with product development, buying, personnel development, and more.